Business Office
Harris County FWSD No. 51
367 Queenstown, Houston, TX 77015
Office Hours: 8:00 – 5:00
Business phone answered: 9:00 – 5:00
Phone: (713) 637-8835
Emergency (After hours/weekends): (713) 637-8835
Our office is open from 9:00 a.m. until 5:00 p.m. Monday through Friday except holidays. When the office is closed, our answering service will dispatch a crew to repair broken water mains and unstop clogged water mains. Please understand that after-hour services do not include dealing with billing matters. Only emergency services are handled and questions about your bill or services are handled when the office is open.
Water Plants
St. Finans – 320 St. Finans, Houston, TX 77015
Uvalde – 100 Uvalde Rd., Houston, TX 77015
Wallisville – 14602 Wallisville, Houston, TX 77015
FWSD51 & MUD 285 Joint Plant – 817 ½ Regal Pass, Houston, TX 77049
Regional Wastewater Treatment Plant
RWTP – 14701 Woodforest Blvd., Channelview, TX 77530
Phone: (713) 637-8835
Lift Stations
494 ½ Haymarket, Houston, TX 77015
447 Breeze Park, Houston, TX 77015
Where Our Sewage Goes
The sewage is collected by the District’s sewage collection system and is pumped to a regional wastewater treatment facility where it is treated to Federal and State standards before being discharged into Carpenter’s Bayou.
Rates
Meter Reading and Billing Schedule
Depending on weather conditions, we usually begin reading meters about the 10th day each month and reading is usually complete by the 15th. Bills are usually mailed around the last day of each month. If you do not receive a bill by the 5th of the month, please check your account on-line or call the office. We have no way of knowing if your bill is lost in the mail or delivered to the wrong address. It is your responsibility to keep your account paid to avoid late payment penalties and disconnection for non-payment.
Water Quality Report
For Your Convenience in Paying Your Bill
The following are 4 methods to pay your bill, starting with:
1. On-line payments by credit card or bank draft – click here
Click on the link above to take you to your Payment Center
2. Mail your payment:
You may mail your payment along with a check or money order to:
Harris County FWSD No. 51
P.O. Box 24338
Houston, Texas 77229
Important: Please enclose the upper portion of your bill so your payment can be credited correctly. Payments made without the upper portion of the bill are subject to a $2.00 fee because of the additional work required by the staff to determine the correct account to credit. Also, please allow at least four business days before the due date to avoid late payment penalties or disconnection of service.
3. Drop Box:
You may drop off your payment at our drop box located at 14602 Wallisville Road (between El Trompo Loco and Kinder Care).
Important: Please enclose the upper portion of your bill so your payment can be credited correctly. Payments made without the upper portion of the bill are subject to a $2.00 fee because of the additional work required by the staff to determine the correct account to credit. We pick up the payments at 7:00 a.m. and 3:00 p.m. on business days. Payments made at the drop box must be by check or money order; NO CASH PLEASE!
4. Your bank’s web bill payment system:
Many banks offer the convenience of preparing and mailing a check to us for water bill payments. Please contact your bank to learn how to set this up. Please note that your bank prints a check and mails it to us, this is not an electronic draft. Please allow ample time for the mail to reach us as your bill is not considered paid until it reaches us.